Our Vision, Mission & Core Values
Inspiring love of life
With the above vision firmly planted in our hearts, our mission is to provide a integrated community that allows our residents live a great life with a kind, compassionate, reliable team.
To realise the vision and accomplish our mission we believe values are important to our company and consider them as a ‘guiding beacon’ for all who work within Cara Living. They support our vision, shape our culture, are at the heart of everything we do, and are never negotiable – our four core values are as follows:
WORKING FROM THE PRINCIPLE THAT SERVICE IS THE BASIS OF ALL RELATIONSHIPS | PROVIDING THE HIGHEST LEVEL OF SERVICE – ANTICIPATING THE NEED | LOOKING FOR NOTHING IN RETURN | RESPONDING FULLY AND HOLDNG NOTHING BACK | PUTTING OUR WHOLE HEARTS INTO THE WORK | LEAVING THINGS TO SUIT THE CLIENT NOT TO SUIT OURSELVES |
NO SHORT CUTS / ALWAYS SEEKING TO DO THE VERY BEST QUALITY WORK | STRIVING TO IMPROVE ON THE PREVIOUS EFFORT | GOING THE EXTRA MILE | THINKING CREATIVELY | DISTINGUISHING OURSELVES BY THE HIGHEST STANDARD OF WORK | BEING OUTSTANDING AMBASSADORS FOR CARA LIVING | ADHERING TO COMPANY POLICY |
LISTENING | ITS NOT ABOUT YOU | ATTENDING FULLY TO THE CLIENT’S NEEDS EVEN IF THEIR BEHAVIOUR IS CHALLENGING | SEEKING TO UPLIFT PEOPLE REGARDLESS OF HOW DIFFICULT | NOT TAKING THINGS PERSONALLY | WORKING WITH HUMILITY AND GRATITUDE | NOT SENTIMENTALITY | NOT BEING SELFISH |
BEING OPEN AND SINCERE IN ALL OUR DEALINGS / SPEAKING THE FULL TRUTH / NOT STEALING / ADMITTING MISTAKES WITHOUT DECEPTION / DOING AS WE SAY / REPORTING ACCURATELY / RESPECTING THE CONFIDENTIALITY OF CLIENTS, COLLEAGUES AND OTHERS NEVER SPEAKING ILL OF PEOPLE / KEEPING PROMISES / BEING TRUSTWORTHY